Tutor Support and Training

During your initial Oases setup assistance session, our training and support specialist will ask you questions about your operation. Therefore, any complicated contracts are optimized for your program.

But you don’t have to have a session! If you prefer to ‘explore and do’, Oases is ready to roll.

For Oases training and tutor support we provide:

• FREE online set up assistance and training on sign up.
• Online Video Tutorials.
• Written Tutorials in the Help Center.
• Instant help pop-ups around the system.

Therefore, you can always find the help you need.

Are you short on time or staff? Most importantly, we offer a Concierge Service for additional personalized help, import assistance and scenario problem solving.

For example, Concierge doesn’t just cover Oases training. That is to say you can use it for building custom reports, webforms and Marketplace.

To support your operation along with oases training we provide various help tools and services:

• Initial personal support when you sign-up up for Oases.
• The Oases Knowledge Base full of articles, videos and tips.
• Unlimited ticket submission through the Oases Ticket System. To clarify, your admins can ask questions, request additional training and log and report any system issues.

We are always happy to hear your ideas on how we can improve the Oases system. Therefore, if you have a request we would like to hear it.

If the feature requested is of general use to the Oases community then we’ll schedule it in our development plans. Then it’ll be added to a future release of the system.

However, if you’d like the feature added quickly or it’s very specific then you can request a quote to develop the specific improvement.

Existing Oases Customer – Training & Support

Are you an existing Oases Online customers looking for tutor support? If so, please view the information for you on the Customer Support page.