As the up-and-coming vice president and CEO candidate for a Fortune 500 technology corporation sat before the CEO for his annual review, he was baffled to discover that the feedback from his peers, customers, direct reports, and particularly from board members placed unusual emphasis on one potentially devastating problem: his listening deficit. This executive was […]
On-line tutoring requires conscious awareness of many communication techniques that are taken for granted in traditional face-to-face tutoring. In this article I focus on the use of the written word for assignment review or as a part of real-time audio or video enabled tutoring sessions. Timeliness It is important that tutors respond quickly and consistently […]
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