Customer Support

As we are sure you understand, the security of student data is very important to us at Oases. Therefore, if you are having trouble logging in, we are limited in helping you gain access to the Oases management system unless you are our Key Contact.

You can login via the website or bookmark this page for future use: https://magenta.oasesonline.com

If you’re having trouble logging in, then please follow these steps:

• Make sure that the email address you’re using is the same as when you were first given a login to Oases by your employer.
• Check that the caps lock isn’t on when you’re entering either the email address or the password.
• If you can’t remember the password, click the Forgot Password link.
• If you still can’t log in then contact your employer for guidance.

Due to the security and privacy of student data held in the Oases tutor management software, if you call us to gain access we will be unable to help you. Please contact your employer for assistance.

For all other queries, please see the comprehensive Knowledge Base, available from all Oases tutoring managment pages.

• When you are logged in, press the menu by your avatar and select Knowledge Base. Here you will find step by step instructions in the Getting Started section and tutorials and explanations for all functions in Oases under the relevant sections.
• You can browse the sections or search a key word.

If your login access to Oases is an Administrator, then in addition to the Knowledge Base you can submit a support ticket:

• Please review the Knowledge Base first to see if your query can be answered there.
• Select the menu by your avatar and select Support.
• Click on Submit Request at the top of the page.
• Complete the ticket fields giving as much information and as many examples as possible.
• Submit Request when you are finished.
• Hit My Activities at the top of the page to view past requests and to view Organization Requests; a list of all tickets from other admins within your Company.