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We offer a full range of training and support options for oaSES users. In addition to online training, we provide services through the oaSES Support Website which is an exclusive area accessible only by oaSES clients.

Training

For oaSES training we provide:

• FREE training on sign up.
• Online System User Manuals.
• Online Video Tutorials.
• Written Tutorials.
• 6 hours complimentary review training per year.

In addition we occasionally offer:

• Online Webinars Covering Industry Specific Topics.

Configuration

During your initial training, our staff will ask you questions about your operation to ensure that oaSES is optimized for you, and also to tailor the training according to your needs.

Support

To support your oaSES operation we provide various support tools and services:

• Initial personal support when you sign-up up for oaSES.
• The oaSES FAQ (Frequently Asked Questions) Knowledge Base.
• The oaSES Support Ticket System to log and report system issues & questions.

Ongoing

We are always happy to hear your ideas on how we can improve the oaSES system. If the feature requested is of general use to the oaSES community then we’ll schedule it in our development plans and it’ll be added to a future release of the system. If you’d like the feature added quickly or it’s very specific (or even if you’d like it to be exclusive) to your operation then you can request a quote to develop the specific improvement.

TESTIMONIALS

"The customer service is outstanding. Our questions are answered by a live person on the phone whenever we call. Also, the staff are willing to modify the program as much as possible to fit our program needs. The preloaded data and student reports are very helpful in meeting NCLB and SES requirements. oaSES has been a great investment and keeps us organized!"
- Hope, VA SES Provider

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